Privacy Policy

Last updated: 16 August 2026

This policy explains how PACKMATES uses information you provide when requesting a custom paper bag quote or contacting us.

Information we collect

We may collect your business and contact details, delivery region and postcode, product selections, message, uploaded logo, and the paper bag proof you confirm on our website. We also record basic technical information needed to operate and protect the service.

How we use it

We use this information to prepare your design and quote, contact you about the request, confirm production and delivery details, prevent duplicate or abusive submissions, and maintain business records.

Storage and sharing

Quote data and private design files are stored using Cloudflare services. We share information only with service providers and production or delivery partners when necessary to handle your request. We do not sell your personal information.

How long we keep it

We retain quote information only for as long as needed to respond, fulfil an order, meet legal or accounting obligations, and resolve disputes.

Your choices

You may ask us to access, correct, or delete your information where applicable. Contact us at packmates.uk@gmail.com.

Updates

We may update this policy when our services or legal requirements change. The latest version will remain available on this page.